Refund Policy

We offer a 14-day money-back guarantee. If you're not satisfied with your TimesX subscription, you can request a full refund within 14 days of your order date. Refunds are processed by our payment provider, Paddle.

The easiest way is to visit paddle.net, where you can look up your payment and request a refund directly — you'll just need the email address you used at checkout. You can also email us at builtbyswift@gmail.com with your name, your child's username and the date of the payment, and we'll raise the refund request with Paddle for you.

You can cancel your subscription at any time from your TimesX parent settings. When you cancel, your child keeps full access until the end of the month you've already paid for, and you won't be charged again. Cancelling stops future payments — it is separate from a refund, and you don't need to cancel in order to request a refund within the 14-day window.

Approved refunds are issued by Paddle to the original payment method. Depending on your bank or card provider, it can take a few business days for the money to appear back on your statement. Because Paddle is the Merchant of Record for all orders, Paddle handles the payment side of refunds, including tax adjustments.

If anything about a payment doesn't look right, email builtbyswift@gmail.com and we'll sort it out.